Vacancy - Head of Football Services

We are looking for a Head of Football Services to join our team.

An exciting opportunity has arisen to join the London FA, as Head of Football Services.

The football services department comprises our key governing and safeguarding work, to include administrating football discipline across the capital, ensuring that the game is as safe and enjoyable as it can be (especially for young people and adults at risk) and overseeing the delivery of our cup competition programme. 

This role is pivotal to the success of the London FA. The successful candidate will have extensive experience in developing and implementing strategy and be able to demonstrate how that strategy has positively impacted customer service, and/or, the organisation. We are seeking a leader who can positively inspire others to achieve and navigate their team through change. The ability to communicate and influence effectively at all levels within the organisation, including at Board level, is essential in order to be successful. Although this is a role which demands a high degree of strategic thinking and exceptional leadership, there will also be occasions when you will need to roll up your sleeves and perform some basic tasks, just to get the job done. Therefore, an ability to quickly understand and navigate the FA’s Customer Relationship Management platforms will also be important. 

You will be joining a diverse and dynamic organisation that cares passionately about the role grassroots football can play to change people’s lives. We value and develop our employees and promote several benefits, to include very flexible working arrangements, numerous staff development and progression opportunities and a generous pension scheme.

Headline details

Head of Football Services
£45k - £50k (Grade 2)
Hybrid working arrangements (minimum of one day per week at London FA’s office – Wembley Stadium. Currently a Wednesday)

Job purpose:

  • To lead London FA’s football services department, providing strategic direction as part of London FA’s senior management team and developing a more customer focused, efficient department
  • Create a long-term change vision for the football services department that is innovative and contributes directly to the organisation’s strategy and The FA’s Grassroots Football Strategy
  • To act as Deputy Senior Safeguarding Lead, and lead the London FA safeguarding team 
  • To lead a review of all aspects relating to behaviour in grassroots football in London and then set out a strategy to improve behaviour across the game in the capital
  • To lead on all aspects relating to football governance, discipline and regulation.   
  • To identify and monitor key measures to continuously improve the performance of the football services department
  • To lead and empower the football services team, to ensure their work matches both the business need, their personal ambitions and individual skill-sets
  • Senior lead and strategic responsibility for London FA’s Cup Competitions programme 
  • To support the adoption of FA technology systems across grassroots football.  
  • To comply with FA rules, regulations, policies, procedures and guidance that are in place from time to time.

Application process

If you would like to apply for the role, please download the detailed role profile. Then please submit a completed application form (click links below to download in Word or PDF format), to by 5pm, Monday 25th March 2024.

Shortlisted candidates will be contacted regarding interview arrangements.

Interviews will be held at Wembley Stadium, week commencing 15th April 2024

Application Form (WORD)

Application Form (PDF)

If you have any queries or would like an informal discussion about the role before submitting your application form, please email Paul Bickerton, CEO, at